GOOD SPIRITS. STRAIGHTFORWARD TERMS.

Welcome to Old Poison. These terms apply to purchases made through our online bottle shop.

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1. ABOUT US

Old Poison is an independent spirits producer, cocktail bar and bottle shop based at:

24 Portland Place
Leith, Edinburgh, EH6 6LA
Email: info@oldpoison.co.uk

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2. AGE RESTRICTIONS

You must be at least 18 years old to purchase alcohol from Old Poison.

By placing an order, you confirm that you are aged 18 or over.

We may request proof of age before dispatch or delivery. Alcohol must not be delivered to anyone under 18. If satisfactory proof of age cannot be provided, delivery may be refused.

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3. PLACING AN ORDER

All orders are subject to availability and acceptance.

After placing an order, you will receive an order acknowledgement. A contract is formed when we accept your order and confirm dispatch.

If a product is unavailable or we cannot fulfil your order, we will contact you and arrange a refund for any amount already paid.

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4. PRICES & PAYMENT

All prices are displayed in pounds sterling (GBP) and include applicable VAT.

Delivery charges are shown separately at checkout.

Payment must be completed using one of the payment methods offered at checkout.

We reserve the right to correct obvious pricing errors before accepting an order.

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5. DELIVERY

We currently deliver to UK mainland addresses only.

We do not currently deliver to Northern Ireland, the Scottish islands or other offshore destinations.

Standard delivery: £6.95

Free delivery on orders of £80 or more.

We aim to dispatch orders Monday to Friday. Standard delivery usually takes approximately three working days, excluding weekends and bank holidays.

Delivery times are estimates, not guarantees. Your statutory rights regarding delivery are unaffected.

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6. CANCELLATIONS & RETURNS

For most online purchases, you have a legal right to cancel within 14 days of receiving your goods, without giving a reason, subject to applicable exceptions. You then have a further 14 days to return the goods.

In addition, Old Poison offers a 30-day returns policy for eligible purchases.

For a change-of-mind return under our additional returns policy, bottles must be:

• Completely unopened and unused.

• In their original condition and packaging.

• With the original security seal intact, unbroken and untampered with.

Please email info@oldpoison.co.uk within 30 days of receiving your order, quoting your order number.

Our additional 30-day policy does not accept opened or consumed bottles as change-of-mind returns. This does not affect your statutory rights, including your rights if goods are faulty, damaged or not as described.

Return postage for change-of-mind returns is normally the customer's responsibility. We will explain the return procedure when you contact us.

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7. DAMAGED, FAULTY OR INCORRECT ORDERS

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible at info@oldpoison.co.uk.

Include your order number, a description of the issue and photographs where possible.

We will arrange an appropriate refund, replacement or other remedy in accordance with your consumer rights. Where goods are faulty or incorrect, we will cover reasonable return costs where applicable.

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8. REFUNDS

Approved refunds will normally be issued to the original payment method.

We will process refunds within the timescales required by applicable consumer law. Your bank or payment provider may take additional time to display the refund.

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9. PRODUCT INFORMATION

We aim to describe our products accurately.

As our spirits are produced in small batches, minor variations in appearance, packaging or presentation may occur. These do not affect your statutory rights.

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10. CUSTOMER SERVICE

For questions about orders, deliveries, returns or products, contact:

Old Poison
24 Portland Place
Leith, Edinburgh, EH6 6LA
info@oldpoison.co.uk

These terms do not affect your statutory consumer rights.