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REFUNDS & RETURNS

GOOD SPIRITS. FAIR RETURNS.

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We want you to be happy with every Old Poison order. If something isn't right, we're here to help.

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CHANGED YOUR MIND?

We offer a 30-day returns policy for eligible products purchased through our online shop.

For a change of mind return to be accepted, the bottle must be:

  • Completely unopened and unused.

  • In its original condition and original packaging.

  • With its original security seal fully intact, unbroken and untampered with.

We do not accept change of mind returns of bottles that have been opened, consumed or have a broken or tampered seal. This does not affect your statutory consumer rights.

Please email info@oldpoison.co.uk within 30 days of receiving your order, quoting your order number.

For most online purchases, you also have a legal right to cancel within 14 days of receiving your goods, without giving a reason. You then have a further 14 days to send the goods back. Our 30 day policy is offered in addition to your statutory rights. Any applicable legal exceptions still apply.

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DAMAGED, FAULTY OR INCORRECT ORDERS

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible at info@oldpoison.co.uk.

Include your order number, a description of the problem and photographs.

We will arrange an appropriate replacement, refund or other remedy in accordance with your consumer rights.

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RETURNING YOUR ORDER

Please contact us before sending anything back so we can provide return instructions.

Return address:

Old Poison
24 Portland Place
Leith, Edinburgh
EH6 6LA

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For change of mind returns, customers are responsible for the direct cost of return postage, unless we agree otherwise.

Where goods are faulty, damaged or incorrect, we will cover reasonable return costs where a return is required.

We recommend using a tracked delivery service and packaging bottles securely.

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REFUNDS

Once we receive and assess your return, we will confirm the outcome by email.

Approved refunds will be issued to your original payment method.

Where you exercise your statutory cancellation rights, we will refund the applicable standard outbound delivery charge as required by law. Refunds will be made within the legally required timeframe.

Your statutory rights are not affected by this policy.

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NEED HELP?

Contact us at info@oldpoison.co.uk and we'll be happy to assist.

A little bit of Italy. A lot of Leith.

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